Shipping policy
SHIPPING POLICY
Thank you for shopping with SINRZ.
ORDER PROCESSING
Please allow [7-10 business days] for your order to be processed before it ships. Orders are not processed, shipped, or delivered on weekends or holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
SHIPPING TIMES
Delivery times may vary depending on your location, selected shipping method, and the shipping carrier. Please note that shipping estimates are not guaranteed.
SINRZ is not responsible for delays caused by shipping carriers, weather conditions, holidays, customs, or other circumstances outside of our control.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout. SINRZ is not responsible for orders shipped to an incorrect address provided by the customer.
Please make sure your shipping information is correct before placing your order. Once an order has been placed, we may be unable to make changes to the shipping address.
LOST OR STOLEN PACKAGES
SINRZ is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier.
If your package is marked as delivered but you cannot locate it, please contact the shipping carrier directly to file a claim or request additional assistance.
INTERNATIONAL SHIPPING
For international orders, the customer is responsible for any customs fees, duties, taxes, or additional charges required by their country.
SINRZ is not responsible for delays caused by customs processing.
ORDER ISSUES
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at sinrzofficial@gmail.com with your order number and clear photos of the issue so we can review the situation.
CONTACT
For any questions regarding shipping, please contact us at: